Kit Grant will provide them with the necessary tools and techniques. His "Expand Your Comfort Zone" and "Taking Personal Responsibility" messages will propel your people to even higher levels of accomplishment. Kit's dynamic style combined with humor has positively influenced thousands of people in 15 countries on 4 continents to implement strategies that impact both personal and professional success. Your people receive a fast-paced, fun program providing them with tools to take immediate action and achieve the results they deserve...TODAY!

Kit holds undergraduate and graduate degrees majoring in psychology and counseling. He has worked as a clinical psychologist, a school counselor, a supervisor in the food and beverage industry and as a salesperson and sales manager for a major communications company.

He has earned both the Certified Sales Professional (CSP) designation from the Canadian Professional Sales Association and the Certified Speaking Professional (CSP) designation from the National Speakers Association ... earning both these designations made Kit the world's first CCSSPP!! (try saying that quickly!!).

In December, 2000 he was inducted into the Canadian Speaker Hall of Fame as its 10th member. Kit served as 2001-2002 World President and Chair of the Executive Council of the International Federation for Professional Speakers which included the National Associations of Australia, The Baltics, Canada, Europe, New Zealand and the USA.

In July, 2005, Kit received the International Ambassador award for service to the speaking industry worldwide. He is only the 8th person to receive this award in the past 25 years.

MOST REQUESTED TOPICS:
The Customer Is NOT Always Right
You Get The Results You Deserve
Service must be part of who you are ... not something you must do! Changing your service culture to one of commitment provides an advantage taking you far beyond your competition's best efforts. Kit outlines how to build your Dynamic Service System and reveals how INPUT produces FEEDBACK which creates REALITY. His real life examples will have your audience laughing and learning. Armed with a plan of action, employees produce immediate improvements in customer satisfaction paying huge dividends.

Still Flailing After All These Years
Success Through Responsibility
Recognizing your personal power and acting with it moves you to new levels of performance. Kit reveals a step-by-step action guide your audience members will use to create a motivating and productive environment. Your people will recognize their personal responsibility in moving from where they are to where you want them to be. They leave the program with notes in hand ... written carefully on a piece of paper or scrawled on any available napkin! They learn to take action now, change any negative self-talk, and set targets that push them beyond perceived limitations to get things done.

It's Not My Fault
Why Are They Being So Difficult?
Working (or living) with other people is sometimes difficult. Some people are easier to deal with than others. Kit identifies how different perspectives on life and relationships are both important and challenging. Getting results requires increased understanding of the strengths, limitations, motivators and de-motivators of each person. Your people will never be quite the same after this session as Kit's humorous examples from both personal and professional situations will have them "rolling in the aisles". The strength of your organization may depend on recognizing and valuing each person's uniqueness and contribution to team results.

Who's The Boss?
The Manager As A Coach
Leading people to successful results requires managers and supervisors to build a motivating workplace where mission and goals are clearly defined. Kit demonstrates the roles of coach, mentor and counselor to enable today's leader to get the best from each individual. Rewarding performance fairly allows people to understand and appreciate the principles of continuous improvement. As leaders improve communication skills, they build trusting environments that positively impact results.

TESTIMONIALS:
"You appealed to a wide range of experience levels and everyone felt you had provided them with something they could use to run their business." -- Edward Dannels, State Farm Insurance, Wyomissing, PA

"Your presentations were awesome. Do you know how hard it is to do my usual work and then on top of things answer approximately 400 calls from franchisees, vendors and guests? Each and every call was to thank me for having you as our keynote speaker." -- Tanja Hrgovic, General Manager, Subway Developments 2000 Inc., Calgary, AB

"The survey cards we passed out at the sessions rated you our best speaker and you spoke to a packed house." -- Kate Turner, International Association of Fairs and Exhibitions, Springfield, MO

"Thanks for making Front & Centre Speakers' Series a great success. Your presentation was delivered with zest and personality - potentially the most spirited speaker we have had. The audience was not ony entertained, but also moved and challenged to think deeply about their interactions with others." -- Paul Williamson, The Williamson Group, Brantford, ON

"Your snappy, shoot from the hip style loaded with thought-provoking content hit the bull's eye for everyone." -- Kelly McCallion, Manager Business Readiness, Sales Operations, TELUS Communications, Calgary, AB

"I trust you are continuing to motivate the masses with your intellect, wit and talent. To say you were a ten out of ten does not give true recognition to the success of your presentation. You are truly a master of the microphone." -- Hedy Senz, Group Account Director, Carlson Marketing Group, Mississauga, ON

"We have participated in many management training sessions and I can give Kit, without reservation, the highest marks of any seminar leader to date." -- Larry Hage, C & K Market, Brookings, OR

"The comments we received were all along the lines of how pleased they were that you gave them practical ideas to take back to their store and how you presented these ideas in such an entertaining way. You certainly were the buzz at the conference. I guess that explains your evaluation score of 11 out of 10!" -- Karin Bossin, Shoppers Drug Mart, Toronto, ON

"Your catchy, humourous and engaging dialogue made it seem so easy to create positive relationships within our school division, strengthen leadership, set goals and achieve them." -- Helen Horsman, Director of Education, Holy Trinity S.D., Moose Jaw, SK

"Our request to keep your presentation industry related surpassed our expectations and the feedback from managers in attendance was the most positive we have ever received." -- Christine Schneider, Lakeview Hotels, Winnipeg, MB