Topics:

1) Managing the "Tuff Stuff" of Leadership

Leadership in today's world needs to tap into every aspect of the human capabilities... from a keen visionary mind, to insightful communications to a combination of Machiavellian patience and a well-paced sense of urgency. This requires strategic thinking to see the opportunities with the greatest potential and leading the available resources to achieve the goal in record time.

2) Building Star Teams

Teams have emerged as a tool to capture changing workforce knowledge, while productively increasing the bottom line. However, knowing when and how to best use teams is a complex art and skill. Based on your needs, Janelle works with you to choose the right keynote, workshop, retreat or curriculum. Experiential Team Building is also available, ask us for details. Following is a sampling of topics:

Creating Teams

• Why and when to use teams as a business strategy
• Create employee buy-in
• Types of Information Age teams
• Putting together a new team -- getting to know each other
• What are the typical developmental stages of a team?
• What roles help the team handle their own process more effectively?
• How to use sponsors to assure influential support

Challenges

• Expertly guide your team through change
• How to increase creativity and constructiveness in problem solving
• Use problem solving and conflict management to build a team
• Expand a team's risk-taking ability
• How to handle emotionally charged team meetings
• How to deal with or remove a disruptive team member
• Team re-building

Cooperation

• Increase team collaboration
• Create interdepartmental cooperation
• Competition vs. cooperation
• Working together to serve the customer better
• Motivating everyone to participate
• Team assessment for continual improvement in cooperation
• Understanding Synergy Builders and learning to avoid Synergy Busters

Communications

• How to run great meetings that get results and don't waste time, balancing both process and relationships
• Establish guidelines to promote effective team communication
• Beyond words: how to listen for the real meaning
• Create clear team communications
• How to ask questions that teach people to think, get the information you need and get your desired results
• Handle emotional communications with more finesse
• Informal communications, spontaneous meetings and other tools to increase team communications
• Getting all the personalities on the team to communicate better and collaborate

Power/Empowerment

• How to decide who should have the power and make the decisions: answering empowerment questions
• Assessing the rights and responsibilities of an individual within the team
• Self-directed teams
• The In vs. the Out group

Leadership

• Team leadership: a new skill
• What type of leadership is most appropriate for which type of team?
• Finding out what motivates people
• How to get commitment to the goal and vision
• How to build trust in a team
• Building team spirit
• Leading vs. following
• Some cautions on team building

3) Developing Global Team Leaders

Global operations can be a delight or an absolute pain. It all depends on your ability to capitalize on the diverse skills of the people you work with.

• You can have 12 people of 12 different nationalities reporting to you from 12 different locations around the world, with 12 different sets of cultural and regional problems.
• Or -- you can be the leader of a global team of 12 people who work together regardless of distance and differences, and who solve their own problems as well as yours.
• The ability to bring people from many different cultures together, and motivate them to become a team, is an indispensable competency for anyone with international responsibility

4) Conflict Management

Managing conflict is often one of the toughest challenges teams face. Have you ever wondered:

• Is it wrong to use an aggressive conflict style?
• Am I too passive in handling conflict?
• Am I causing myself stress-related health problems due to the way I handle conflict?
• What's the best way to handle this disagreement?

Research shows that the way most people handle conflict can actually lead to serious illness. Learn how to decide the best way to handle each conflict, in order to reduce your stress and promote a win-win resolution.

This interactive workshop identifies:

• Five conflict management styles and when to use each.
• Healthy ways to handle anger.
• Specific resolution techniques and processes to apply in many different situations.

Customized role plays specific to your industry can be added for "real world" practice in applying various conflict management styles and techniques.

5) Managing Growth to the Next Stage

Your business is ready to grow to the next stage, but your leadership team is not. It is typical that the original leadership team that handily takes the company through the entrepreneurial stage uses the approach of "fly by the seat of your pants and put out the fires as they come up." This swash buckling approach can cut through the thicket of the adolescent stage of a company, but will hold a company back and can cause deadly mistakes when it is ready to mature into the second stage of growth.

Learn how to create the discipline, systems and leadership qualities in your team that will accelerate your business to the next level. In this program you will learn to:

• Identify both the positive and negative aspects of the first stage entrepreneurial leadership traits and the second stage growth leadership traits.
• How to quickly create the systems necessary to assure consistent quality and performance necessary for stage two growth development.
• How to change the thrill of adrenalin in your entrepreneurial leaders into the satisfaction of the leadership qualities of developing people, systems and a growing company.
• How to turn your focus from tactical to strategic, so you can become a greater leader.

6) Board Training & Retreats

The degree to which a Board of Directors is effective is felt throughout the organization and its community. Whether it is a corporate, non-profit or association Board makes no difference. If there are factions, conflicts or just lack of good communication, getting the business of the Board done becomes second priority. Bring in Janelle Brittain or one of DPI's other Board facilitators to:

• Improve the collaboration on the Board
• Increase each Member's understanding of the other people on the Board
• Explore what each person brings to the Board
• Shift communications to be more open and to seek understanding
• Create customized Communication Agreements to be used at and between Board Meetings
• Introduce additional processes to use for decision making
• Provide techniques to prevent Toxic Board Meetings
• Work with the Board to make sure the balance of tactical to strategic work is the most effective for the organization's goals
• Explore are