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Laurie Guest

Laurie's perfect blend of humor & content enables your team to make every customer interaction an exceptional one.

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FEATURED VIDEOS

SPEAKER BIOGRAPHY

For nearly three decades, Laurie has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement.

Laurie’s knack for getting to the essentials of exceptional customer service means everyone in attendance will not only understand her approach, but be able to immediately implement her strategies for improvement.

With presentations and programs that are fun and relatable —never canned or “over rehearsed” —Laurie’s engaging and entertaining programs deliver both real-time interaction with audiences and a surprising dose of humor, too.

Laurie Guest's Programs

THE 10¢ DECISION: How Small Change Pays Off Big

Built around her latest book, The 10¢ Decision is Laurie’s keynote presentation that features real-world stories, spot-on examples and actionable insights into immediately improving your customer service delivery.

LIFE IN THE ESPRESSO LANE

Laurie’s classic keynote presentation, Life in the Espresso Lane is an entertaining, energetic program designed to boost morale and impart helpful wisdom applicable at work and in life.

ARE WE HAVING FUN YET?

This is a fully customizable, game-based workshop that will get everyone up and moving for skill-building activities that are sure to reenergize the whole team.

COURAGEOUS CONVERSATIONS

With Courageous Conversations, discover the best ways to open up new lines of communication and navigate even the trickiest interactions, from difficult customers to interpersonal relationships.

Laurie Guest's Books

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