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Jenn Lim

Jenn Lim is the CEO and chief happiness officer of Delivering Happiness.

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Jenn Lim is the CEO and CHO (Chief Happiness Officer) of Delivering Happiness (DH), a company she and Tony Hsieh (CEO of co-founded to inspire science-based happiness, passion and purpose at work, home and in everyday life. Jenn has been a consultant with Zappos from its start-up days in 2003 to the $2B business it is today. Creating exceptional customer service has been tied to the notion of Happiness first.  She created the Zappos Culture Book, an embodiment of how companies can use happiness as a business model to increase productivity and profitability.

Jenn’s experience with Zappos, combined with her development of scientific frameworks for workplace happiness, created the evidence that happier employees = happier customers = successful companies (and meaningful lives). Jenn has traveled to over 30 countries to speak on this equation and most importantly, share the practical ways of HOW this equation works.

Upon the discovery that every organization can have similar results, DH evolved into the culture coach-sulting company it is today…to help businesses, hospitals and governments actualize their own sustainable culture for positive ROI.

Additionally, Jenn sits on the Global Happiness Council of Work and Wellbeing and the advisory board for Springboard an initiative led by Geisinger Health Systems.

Jenn Lim's Programs

From rooms full of executives and key stakeholders to auditoriums of emerging leaders, every audience will resonate with Jenn’s message through her witty, relatable, and thought-provoking delivery. Attendees will feel empowered to reignite their roles and teams with passion, purpose, and happiness. Her speaking points can also be tailored to resonate more closely with your audience:

  • Happiness as a Business Model
  • Living with Passion and Purpose
  • Culture as a Competitive Advantage
  • Starting, Scaling, and Sustaining Culture
  • Jenn’s Journey with Zappos


Jenn Lim's Books