Ron Kaufman is the world's leading educator and motivator for uplifting customer service and superior service cultures.

He is one of the most entertaining speakers and innovative curriculum designers to enter the service education industry worldwide, providing clients with upbeat yet practical education through keynote speeches, interactive workshops, teambuilding programs, management retreats, conference games and customized curriculum.

Ron is author of the #1 bestselling book, "UP Your Service! Strategies and Action Steps to Delight Your Customers NOW!", "UP Your Service INSIGHTS True Stories of Winners and Losers in the Quest for Superior Service" and, "UP Your Service GREAT IDEAS Tools. Tips and Proven Techniques to Lift Your Service Higher." He is also the author of eleven books in the inspirational "Lift Me UP!" pocketbook series.

Ron was first invited to Asia in 1990 by Singapore Airlines to help create and launch a national service quality training facility. 

In 2006, Ron launched "UP Your Service! College" to help organizations "Build a Superior Service Culture for Sustainable Competitive Advantage", and to help individuals "Build a Superior Service Mindset for Immediate Career Advantage". The College program includes a suite of video-driven courseware with customized exercises, certified in-house Course Leaders and culture-building application toolkits. College clients now include government agencies and multi-nationals in every major industry sector.

Ron's unique approaches to learning and leadership include history-making events on the Great Wall of China, the Capitol Mall in Washington DC, and at St. Basil's Cathedral in Moscow's Red Square.  His activities have been featured in LIFE Magazine, the New York Times and on TV.

With many years of professional speaking and training experience in countries around the world, Ron's clients include multi-national corporations, local firms and government agencies in the fields of high technology, financial services, medical services, manufacturing, retailing, hospitality, entertainment, transportation and public recreation. 

Ron is a graduate of Brown University, USA with post-graduate studies in France, London and Berkeley, California. He is a professional member of the Author's Guild and International Federation of Professional Speakers.