Patrick is flat-out one of the most dynamic and versatile credit union presenters around. He has devoted over 25 years to the credit union movement and has served as executive vice president of St. Louis Community Credit Union for more than fifteen years. He has also held various positions at other large Missouri credit unions, and has helped the Missouri League in developing numerous programs and projects.

Patrick has never met a paradigm he wouldn't like to change. He helps audiences question the "because-we've-always-done-it-that-way" mentality and develop real-world solutions. He emphasizes the importance of service and quality in serving members through all delivery systems and challenges audiences to accept and adapt to change...no matter how painful the process. His high-energy presentations are continually updated.

MOST REQUESTED TOPICS:
Get It Done
Reaching your goals is not easy. There are obstacles in your way such as competitive challenges, technology issues, communications challenges, bad hair days you name it. So what? At some point you need to stop analyzing, stop complaining, stop pointing fingers, stop making excuses and just "Get It Done." This keynote focuses on cutting through the clutter of negative thought and achieving your goals.

Believe It or Not, After Y2K There Dawns Another Day
Now that your supplies of bottled water and Spam have run out, it's time to act! Managing credit unions in the new millennium will challenge the best of us. From computer piracy to consumer privacy, new issues will emerge. Are you ready to emerge from your bunker? This forward-looking presentation focuses on the challenges of the new millennium, and what you need to do to prepare for the rapid changes that will take place in society, technology and markets.

"Boss" Doesn't Have to be a Four-Letter Word
Today's successful businesses have reversed the trend of focusing on "systems" and treating their people as interchangeable parts. When all of our products and services look exactly the same, our people ARE the difference. Have you made the transition from treating employees as "hired help" to actually valuing the unique talents each employee brings to your organization? Learn how today's successful organizations use their people to help establish their brand, and how they learned that effective management doesn't happen on a spreadsheet.

Change is Inevitable (except from a vending machine)
There should be no comfort taken in being the last great bastion of doing things "the old-fashion way". Success in the future will depend less on what we know than how we adapt. There is nothing more frustrating than doing the wrong thing harder, or handling challenges and opportunities the way you always have and expecting a different outcome. Success in the future will only come when you develop the courage to step outside your comfort zone and try new approaches. This program addresses how successful organizations have adapted to the changes that have taken place, what changes you can expect in the future, and the importance of adapting to these changes.

Credit Unions: Renaissance or Roadkill
In the next few years the credit union movement as we know it will change forever. Member service will be "dramatically" redefined. The market will change. The competition will change. Credit unions must focus on connectivity, adaptability, and our "talent" to position our movement for future success. Speed & capital issues will also determine the difference between success and you know what. This fast-paced program is designed to have some fun while discussing the future needs of credit unions.

3D Marketing: Diversity, Demographics & Delivery Systems
Our current member base is aging and the general population is becoming increasingly diverse. How is your credit union planning to adapt to these changes? Most credit unions have more retirees who are members than they have members who are under 20 years of age. What does this say about your credit union's future loan portfolio? And how is your credit union adapting to the increasing diversity in American society? Female members already outnumber male credit union members. An increasing number of Hispanics, Asian Americans, African Americans and Eastern European immigrants have entered the workforce. How is your credit union preparing to serve these new segments while retaining current members? This program discusses strategies to help your credit union market to these new segments, and explains why traditional marketing approaches have already become obsolete.

"e-marketing"
e - this, e - that, everything's an "e" something!! If we are to compete as an "e-tailer" in the highly competitive world of lending, we better get in an "e-hurry". Delivery systems, demographics, and product development will all be key components to our "e-success". We need an effective "e-lending" strategy complimented by an effective "e-marketing" strategy. The two work very closely together to "e-nsure" "e-normous" success in reaching your goals.

Lending Strap In and Hang On!!!
The lending landscape has completely changed forever. Managing risk to increase market share is imperative. Has your credit union changed its policies, pricing and marketing strategies, or are you still looking at lending through your rearview mirror? This program offers a new view on credit union lending philosophy, practices, promotion, processes and personnel as it applies to the world of lending. You'll learn how each of these elements can work together to increase your current loan portfolio and how you can position your credit union for future lending success.

Marketing: More Than Spray & Pray
Marketing is much more than printing and mailing a statement stuffer and hoping you get a response. Marketing is not a department. It is product development, it is operational behavior studies, and it is creating an environment that fosters involvement of everyone in the credit union. What do CEOs Bill Gates, Ross Perot, and Lee Iacocca have in common? They are considered some of the greatest marketers of our time. They understood their market. They understood their products and services. They understood their people resources. More importantly, they understood how each of these elements works together to build success. This program focuses on how the credit union marketing function has changed and what marketers, CEOs, operations managers, loan officers and other credit union employees must do to effectively tap into their market potential.