After researching 700 major businesses, gathering information from 3.5 million face-to-face encounters with customer contact employees, Jane Handly knows beyond a shadow of a doubt what it takes to get and keep your customers. She knows for sure what makes service leaders successful. "Handly's influence on our employees generated new behavior. The results to date have been over $50 million in savings and added revenue. This is a tremendous return on the investment we made with you." ... Peter A. Daks, President, GTE Florida





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The Path To Empowerment