Keith Bailey and Karen Leland are the authors of the IDG seriesbook, "Customer Service For Dummies," and leading experts on the hands-on of customer service and satisfaction. They address the issue and heart of forging long-term customer loyalty and relationships. Keith and Karen specialize in strategies in the fields of marketing technology, relationship management, and business development in a variety of formats with clients, from keynotes to strategic planning seminars. They are working on a second IDG book on business communications.


MOST REQUESTED PROGRAMS:

Cultivating Customer Loyalty in a Wired World

Creating Service Partnerships

Building a Customer-Centric Company

Essential E-Mail

Renewing Your Work Spirit


PRODUCTS:

Customer Service for Dummies

Online Customer Service for Dummies