For over a decade, it was Louie's honor to design, develop and deliver customer service training programs for the Walt Disney Company in association with The Disney Institute.  Louie has helped dozens of World Class Organizatins find the magice within their own business cultures.

Mr. Gravance began a show business career at the age of twelve.  He spent the next two decades in Los Angeles appearing in stage shows, sitcoms, motion pictures and over 35 national television commercials.  While at Disney, he led, trained, and performed with the improvisational comedy show “Streetmosphere” at the Disney / MGM Studios from the first year of its inception in 1989. 

Louie Gravance,a native Californian, is literally changing the consciousness of business in America through his speaking and consulting skills.  A premiere example is the work he has done is helping Bank of America navigate what he calls a “culture shift.”  This was done through an initiative Gravance introduced to high level executives and employees entitled “The Bank of America Spirit.”  Gravance was a perfect fit for this project, thanks to skills learned and honed during a twelve-year tenure at The Walt Disney Company in Orlando, Florida.  Beginning with the training and orientation program “Traditions” at The Disney University, Louie designed, developed, and delivered countless presentations.  First, at the University for literally thousands of Disney World employees from all disciplines, and then for visiting corporate clients through the Disney Institute Professional Development Programs.  He has also traveled North America, teaching “Showmanship in the Workplace” to large companies like ING Financial, Mutual of Omaha, Fisher Scientific, Toys 'R Us and BMW of Canada, just to name a few.

TESTIMONIALS

"You have the remarkable and uncommon ability to use your natural skills in humor and drama to clearly convey the more serious parts of your presentation. You entertained us, but you also used the fact that you'd gotten our attention to drive home key concepts in your presentation. That's a rare skill-you were astonishingly good!"-    Rochester Institute of Technology

"You had me in the palm of your hand... I was enthralled by your presentation... I was inspired, and I learned a few things I can apply right here in Columbia S.C."-  SC Dept. of Parks, Recreation & Tourism

"We were so impressed with Louie's presentation and its relevance to our own customer service...our nearly 1800 customer service associates were treated to a lively, humorous, and uplifting presentation." -  Mutual of Omaha Co.

"Louie is an extraordinarily gifted individual who has the capacity to touch the minds and hearts of a room full of skeptical individuals and change their mindsets in one hour and twenty minutes! WHAT A FEAT!"-  Regional Director of Stores Kids "R" Us

"Thank you for providing an inspiring and entertaining evening for our Fisher Scientific Customer Service management team! My week long meeting wrapped up today and I wanted to share some great feedback with you. Principles you highlighted made a profound impact on several members of my team. Your stories were funny, entertaining, and correlated very well to our exciting initiatives for 2004. Again, thank you!" - Angela Blackburn Fisher Scientific

LOUIE GRAVANCE IS CHANGING THE CONSCIOUSNESS OF BUSINESS IN AMERICA!                               FORBES MAGAZINE

Funny Business                                                                           Thursday May 22, 6:35 pm ET By Monte Burke

Those consumers who want fun as much as products are finding it in some unlikely places. Bank of America (NYSE:BAC - News) is the nation's largest consumer bank, but it doesn't want to act like one. That's why tellers at its 4,000 branches have recently started bolting their posts to hop around in conga lines. At Bank of America these antics are the result of mandatory "spirit training," developed because bank brass want employees to have the chirpy demeanor of workers in Disney theme parks. Bank of America insists customer satisfaction is soaring.

(Except of letter from JIM BUCHANAN, BANK OF AMERICA READINESS EXECUTIVE):

Dear Louie, I wanted to take a moment to express my sincere appreciation for all of your leadership, help and support. "The Bank of America Spirit" is transforming our company and I believe will also help to transform financial services around the world. We could not have designed, developed and now implemented "The Bank of America Spirit" without your expertise, tenacity and passion for world class excellence in everything you do. When the Bank of America brand becomes synonymous with great customer and associate experiences you should take personal pride in your contribution to our journey and achievement.